Shipping policy

Thank you for shopping with PUJIA CLOTHES ON! We are committed to providing you with the best possible shopping experience, including reliable and efficient shipping. Please read our Shipping Policy below to understand how and when your order will be shipped.

  1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, which will include tracking information.

  • Note: Processing times may be delayed during peak holiday seasons, sales events, or due to unforeseen high volume.

  1. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout based on the delivery method selected and your location.

  • Standard Shipping: 3–7 business days - $5.00 / Free over $50

  • Expedited Shipping: 2–3 business days - Calculated at checkout

  • Overnight / Express: 1 business day - Calculated at checkout

Delivery estimates are calculated from the time the package is shipped, not necessarily from the time the order is placed.

  1. Local Pickup / Local Delivery

  • Local Pickup: If you selected local pickup at checkout, your order will be ready within 24 hours. We will send you an email when it is ready along with pickup instructions and hours.

  • Local Delivery: Local delivery is available for addresses within Thailand. Orders placed before 4 PM ICT will be delivered on the same day.

  1. International Shipping We currently ship to the following countries: Worldwide.

  • International shipping rates and delivery times vary by destination and will be calculated at checkout.

  • Customs, Duties, and Taxes: Customers are responsible for any customs fees, duties, import taxes, or brokerage fees levied by their destination country. These charges are separate from your shipping fee and are collected by the carrier or local customs office upon delivery.

  1. Order Tracking Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress. Please allow up to 24 hours for the tracking information to update.

  2. Delayed or Lost Shipments

  • Carrier Delays: While we strive to ensure timely delivery, carriers may occasionally experience delays due to weather, high volume, or logistical issues. PUJIA CLOTHES ON is not responsible for carrier delays once the package has left our facility.

  • Lost or Stolen Packages: If your tracking information shows that your package was delivered, but you have not received it, please check with your neighbors or local carrier office first. If you believe your package is lost, contact us within 7 days of the expected delivery date, and we will do our best to assist you in filing a claim with the carrier.

  1. Incorrect Address Disclaimer It is the buyer’s responsibility to ensure that the shipping address entered at checkout is correct. We do our best to speed up processing and shipping times, which means we cannot always change an address after an order has been placed. If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for the cost of reshipping the item.

  2. Contact Us If you have any questions or concerns regarding your shipment, please do not hesitate to contact us

  • Hours of Operation: [Insert Business Hours, e.g., Monday–Friday, 9 AM – 5 PM]